Returns made clear
We want customers to understand the return process before they buy. Eligibility can depend on the product category, item condition, hygiene or safety requirements, packaging and the reason for return.
Before requesting a return
- Keep the product, accessories and original packaging together.
- Do not use, damage or alter an item if you intend to return it.
- Retain proof of purchase and relevant order information.
- For damaged or incorrect items, take clear photos as soon as possible.
Items with special conditions
Some personal-care, beauty, hygiene, sealed, consumable or customised products may have additional restrictions once opened or used. Electronics can also be subject to inspection before a return or refund is approved.
Refund processing
Where a refund is approved, processing time can depend on the original payment method, payment provider and financial institution. Any applicable timing or deductions will be communicated as part of the return process.
Need help?
Use the Contact page and include your order details and the reason for the request. We will review the case and explain the next step.